Responsible Gaming at Casumo
At Casumo, we believe that gambling should be a source of entertainment, fun, and excitement. However, we also recognise that for some individuals, gambling can lead to negative consequences. We are committed to promoting responsible gaming and providing the necessary tools and support to help our users enjoy gambling safely and responsibly.
Understanding Responsible Gaming
Responsible gaming means taking active steps to minimise the risks associated with gambling. It involves educating our users about potential risks, encouraging self-control, and offering measures to prevent and address gambling-related problems. We are dedicated to supporting our users in maintaining a healthy balance between gambling and other aspects of life.
Limits to Help You Stay in Control
Setting limits is one of the most effective ways to ensure gambling remains enjoyable. We encourage you to consider the following before you start gambling:
- Set a deposit limit: Decide how much money you can afford to spend on gambling based on your financial situation. Only gamble with amounts intended for entertainment.
- Set a time limit: Allocate a specific amount of time for gambling and stick to it. Gambling should be balanced with other hobbies and activities.
- Play smart: Avoid gambling when you are stressed, depressed, or under the influence of medication, drugs, or alcohol.
- Take breaks: If you feel tired or unable to concentrate, take a break from gambling to refresh your mind.
- One account only: To keep track of your gambling activity, it is advisable to maintain only one account per person.
Self-Exclusion: Taking a Break When Needed
If you feel that gambling is becoming a problem or if you have been diagnosed with a gambling addiction, self-exclusion is an important tool to help you stay away from gambling services. Self-exclusion means voluntarily excluding yourself from all gambling activities for a set period, which cannot be reversed during that time.
To initiate self-exclusion, please contact our support team at [email protected] and specify a time span between 6 months and 5 years. Our support team will guide you through the process and explain the necessary steps.
Please note that during the self-exclusion period, creating a new account is not permitted and attempts to do so may result in a permanent ban of your original account. This policy is in place to protect your wellbeing.
Age Restrictions and Minor Protection
Access to Casumo's services is strictly limited to individuals aged 18 years or older. To prevent underage gambling, we urge you to keep your login details secure and not share them with minors.
We also recommend that parents and guardians use internet filter programs to protect children from accessing inappropriate content online. A helpful resource for internet filters can be found here: https://famisafe.wondershare.com/internet-filter/best-internet-filters.html.
Support and Resources
If you have concerns about your gambling habits or need assistance, our support team is available to help you at any time via email at [email protected]. We respect your privacy and will not share your information without your consent.
Additionally, you can take a self-assessment test to evaluate your gambling behaviour at BeGambleAware - Do I Have a Gambling Problem?.
For more information on safer gambling practices and support, please visit BeGambleAware - Safer Gambling.
Our Commitment to You
Casumo is dedicated to providing a safe and responsible gambling environment. We encourage all our users to gamble responsibly and seek help if gambling stops being a source of enjoyment. Remember, gambling should always be fun and never a way to earn money or escape problems.